The project management team of this startup was tracking the internal software development with the help of JIRA.
There used to be multiple JIRA notifications every day from various teams like assignment of new tasks, comments, status updates, git commits, build scoping and so on.
The email based notifications were frustrating the development and project management teams. Their inboxes would get cluttered with a high number of alerts, making it hard to find relevant ones.
Project managers were finding it difficult to manage the tasks as the development team would miss important ones and required manual follow-ups, leading to missed deadlines.
They wanted to receive these alerts even when they are away from their desks.
The company needed a better way to manage the project.
The company deployed Teamchat for the development team. Teamchat was integrated with their JIRA system. The JIRA “bot” (now, a Teamchat user) would send all alerts via Teamchat.
All alerts were posted as “smart” messages with additional context such as assignee, task number and name along with the notification whenever an issue is created/re-opened, closed, updated to done/resolved/in progress or commented on.
Messages related to the same ticket got aggregated together to reduce the number of messages, dramatically reducing clutter. Messages were color-coded based on priority making them easier to follow.
The project management team setup workflows for handling escalation paths, status updates and more.
The engineers had to just update in one place and all stakeholders were auto-updated via Teamchat.
This tracking mechanism enabled teams to capture and organize issues, assign work and follow their team’s activity even through their phones.
The development team became much more productive as the JIRA tasks became more manageable.
Highly relevant alerts were not missed. Low priority tickets were responded to immediately as they were routed to the right person immediately.
The team was now spending quality time developing their product and less time managing the tasks.
The development and project management teams did not have to constantly be at the dashboard because they could get alerts on the phone.
Other stakeholders got full visibility too: they received the relevant high-priority alerts, as well us real-time updates.
Connect with Teamchat to know how it can benefit your business