A growing pharmaceutical company in Russia needed to effectively manage and track its operations
The company needed a communication platform for sales representatives and zonal managers in Russian language
Managers needed to track daily tasks and progress of events by field force. So they needed to automate their complicated manual workflow.
Teamchat was deployed at various hierarchical levels needed by the workflow. Chatlets, Bots & Workflows were set up in Russian language for effective communiation. Teamchat facilitated the pre-scheduling of repetitive chatlets at predetermined times for these groups, whereas managers could post chatlets using bots whenever required.
Field employees (MRs) used Teamchat to fill in doctor’s details in Russian language.
Replies and reports could be imported in real time immediately from the Admin panel for analyzing.
Teamchat automated the entire reporting process- from doctor’s registration to doctor’s reports
Irrelevant communication minimized and adherence to compliance maximized with Teamchat.
Increased reporting fastened the entire decision-making process leading to better performance.
There was a reduction in data-entry errors and a significant decrease on the expenses incurred in paper processing.
Increased employee satisfaction became possible through the adaptation of Teamchat in Russian language.
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