The biggest HR challenge for BPO companies is employee attrition. Employees drop out at alarmingly high levels right from the initial training to later years. Attrition runs at around 50% in the industry.
The key reasons for attrition are lack of employee engagement. This includes both intra-team communications as well as a lack of connect with their team-leads.
The companies do invest a lot in employee engagement, but employee participation is limited due to lack of awareness.
The company was looking for a tool to improve both formal and informal communication across the organization.
The company deployed Teamchat as the official communication channel. Team leads were encouraged to form their own teams and communicate with them. Being on their mobile device, it was time-efficient to use.
The company setup workflows for improved onboarding of new employees and adding them to relevant groups on Teamchat.
The company drove reward and recognition (R&R) activities with employee participation.
The company offered entertainment funds for team-use so long as the whole team participated in deciding the activity.
The company was able to coach and track team leads on engaging more effectively with employees, as well as measure and reward the outperformers.
The company setup HR groups for employees to quickly raise and address issues. The company setup workflows to handle frequently asked queries such as leave-balance, payslip details and other information.
Execs and managers were able to get visibility into the engagement levels across the organization.
Employee attrition levels improved due to:
Improved employee engagement and participation
Improved access to team leads and corporate HR
Instant identification and resolution of common issues
Tracking and rewarding engaged team leads and other employees
Connect with Teamchat to know how it can benefit your business