A rapidly growing fast-food service restaurant chain for casual dining had a large team of 5000+ distributed across the country.
The organization structure of the team was multi-layered; the communications between them were cumbersome.
There was no real-time mechanism to do sales reporting or inventory management per store basis.
They needed to track order average and volumes sold across outlets, across cities.
Training was a big problem since attrition rate is very high with entry-level jobs and new trained replacements are required very quickly.
They also needed a real time attendance monitoring system since shift hours are fragmented and across different locations.
The company deployed Teamchat In a zone-wise manner. Multiple groups were set up per hierarchy/ store/ location. All employees were asked to install Teamchat on their devices and start reporting on it.
Multi level report requests are now sent out at scheduled intervals through Teamchat app. All teams (store-wise) input their sales details in terms of volume, amount and so on every day by replying on the app.
Re-conciliation reports including graphs showing actual vs target sales are sent to the city, zonal and national management team every day.
Management makes instant announcements to all the stores whenever there is a change in pricing, offers, menu and so on, through the broadcast feature on Teamchat.
Messaging bots notify managers if the sales fall below certain thresholds per zone/ area/ store/ team.
The team manages stock and makes requests for inventory through the app.
Training modules are set up on Teamchat , where specific training videos are sent followed by assessment tests. Gamification with rewards enables constant engagement.
Attendance is now captured and reported in real-time without the need of proprietary hardware.
The restaurant chain improved their sales management leading to a surge in productivity.
Communication across a far-flung org now became real-time, clutter-free and effective.
Improved communication led to better employee engagement, reducing churn.
Decision-making process improved due to real-time, granular data.
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