This was a training and business consulting firm providing dynamic pragmatic solutions to organizations.
The company had hundreds of trainers and expert consultants from various domains.
The trainers got their post-training questions and feedback from the trainees filled in a traditional manner on pen and paper.
This resulted in disruption of training schedules and a lot of time was lost in manual data collation.
There was a lag in understanding the problem areas and taking corrective actions in the training..
The company deployed Teamchat for capturing feedback & questions from trainees. Before starting the training, the trainer asks all trainees to set up Teamchat on their phones and creates a group with all of them.
On completion of the training, the trainer posts a chatlet asking each trainee to put in questions if any.
After the Q & A session, the trainer posts a multi-objective feedback form which is broken in to 4 smaller parts.
The first part captures the details of the trainees like name, age, etc.
This is followed by an assessment of the setting to understand what trainees think of the training venue and set up.
The third and most important part of the form helps capture trainees’ feedback about the trainer and the training material.
The fourth part includes a quick survey about the overall training session.
All replies to this form are hidden, so no other trainee can view it.
A report of this chatlet is downloaded from the admin panel in a csv format and used to decipher what corrections need to be made.
With Teamchat, the company got:-
Quick and direct insights of what’s working and what’s not in the training session because of a manipulation-free electronic procedure
Improved and faster corrections in the training in terms of venue, set up, material, trainer and so on.
A cut of cost because of no more manual data transfer from paper to spreadsheet.
Access to these reports to view and download from the Admin Panel with ease
Connect with Teamchat to know how it can benefit your business